Halcyon Web Design make efforts with their clients to determine their requirements before accepting payment and the vast majority of our clients are happy with our services. However, in a small percentage of cases, client's expectations are unrealistic, and we must put a limit on how much work we will for a fixed price package or quoted website.
Upon completion of a website design and payment of the web design and development fees, the client is the owner of the website. The client does not have the right to resell the design or development to other companies.
We do not provide client access to the hosting in order to reduce the risk of viruses and illegal scripts finding their way onto our servers. This is for the common good of all of our clients.
All of the websites designed by Halcyon Web Design are hosted on our high quality leased servers. Halcyon Web Design cannot be held responsible for server problems as they are out of our control.
Administrative Access to Your Website
Halcyon Web Design will provide administrative access to your website, in order for you to be able to edit the content of your website and general maintain it. We do not give system level access. This is to reduce the chance of viruses and illegal scripts finding their way onto our servers. Changes at a system level requires great expertise, and therefore is not suitable for general website editing. Some system level features may be made available to our clients, but our standard hourly rates apply for setting this up.
Moving Your Website
The client has the right to take their website to another web hosting company, for whatever reason. Halcyon Web Design will make the files available such that an experienced Drupal web developer can reload the files and make the website work on a comparable hosting service. Halcyon Web Design may charge a for it's labor based on our standard hourly charge. An incomplete website will be available for being moved, but this will be at the discretion of Halcyon Web Design. A website must be paid up in full before it can be moved to other hosting. It is the responsibility of the web hosting company to do the transfer.
All payments are non-refundable. No exceptions will be made. We will not negotiate charge backs with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.
A revision is a minor change request, such as changing a font, pattern, or colors.
A major change such as requesting a different layout than the one you originally selected will be charged at our standard hourly rate.
Typically, up to 3 rounds of revisions are included free with every design, but they must be made during the design mock up stage. Design cahnges cannot be made for free after the website build has started.
Once a design has been approved and installed on the client’s site, the design is considered approved and completed. Any additional design changes requested after installation will incur a fee of our standard hourly rate. We welcome ongoing improvements requests after completion.
Our websites are relatively easy to edit, and it therefore the client's responsibility to edit the content in their website. Halcyon Web Design will include the original content in the website, but editing is the client's responsibility. Instructions for doing this will be provided.
Once we received payment and the design of your website has commenced, you must be available via e-mail, able to answer all questions and complete tasks throughout the design process. Communication is via e-mail, and not by phone, fax, postal mail or in person. The faster we can communicate, the sooner we can finish your website.
Turnaround Time and Content Control
Halcyon Web Design generally produces websites within the advertised time, but cannot guarantee the turnaround time unless it was specifically agreed to before payment was received. The advertised time is the time from start to when the the first completed draft is shown to the client.
Copyrights and Trademarks
The client is responsible for obtaining copyrights and permission for any photos or design elements. Halcyon Web Design is not liable or responsible for those graphics or photos.
Any web site we create will be viewable in current versions of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome and Safari. We cannot guarantee error-free viewing in any browser that includes third-party plug-ins.
A small indiscreet link to Halcyon Web Design will appear at the bottom of the Client's website.
Fixed Price Design Packages and Quotes.
Custom graphics design is not part of any design package and can be quoted on separately if required. Custom graphics design typically refers to the use of any graphics editing software such as Adobe Photoshop and Abobe Illustrator for either design or image manipulation.
Acceptable Work and Rework
Halcyon Web Design reserves the right to determine what is an acceptable and reasonable amount of work and rework, for any of our website package offers. Our offer is not for unlimited or for endless web design. The scope of the work, including the website's appearance, functions and features, should be made clear by the client before payment is made.
There are many Internet browsers on different operating systems, running various smart phones, tablets and desktops. We cannot guarantee that you website will look identical on all of them. Our website design is based on compatibility with latest browser versions of Internet Explorer, Firefox, Safari and Google Chrome. The old versions of MS Internet Explorer 7, 8 and 9 will render the website slightly different. If you require your website to render properly in old web browsers, you will need to inform Halcyon Web Design before payment is made.
Responsive Themes for Smart-phones and Mobile Devices
This feature is where the page contents will expand and shrink to fit the width of the screen. In some cases sidebar regions will move down the bottom of the page, making more room for content display in a narrow screen. Some designs come with this feature built in, but others are not. If this is a requirement, Halcyon Web Design must be informed before payment for the web design is made. Custom design of responsive themes incur extra charges because the testing processes on a large variety of products is time consuming. No guarantee can be given that the responsive theme will work correctly on all devices, as not all manufactures comply with the same Internet protocols.
CSS3 and HTML5
Halcyon Web Design will use these latest Internet standards for web design unless directed otherwise.